3 million square meters. 3 freight ports. Direct connection to rail, road and ship traffic. Direct connection to the refinery Schwechat. 1000 cargo ships per year – HAFEN WIEN represents a unique logistics hub in the Vienna area.

Of course, operating such an infrastructure requires a corresponding incident management. All possible incident categories, ranging from floods to accidents, must be dealt with in a timely, coordinated and documented manner.

Since the beginning of the year, HAFEN WIEN has been relying on CCA OnSite, a distributed incident management system from Control Center Apps GmbH. The core idea of the system is to allow all important activities like reporting incidents, alerting responsible personnel, coordinating the operation, communication, multimedia documentation and recording to be done via a simple mobile app. This enables the management of an incident from virtually anywhere and is not limited to an operation center.

Whether it's a flood or an industrial accident: every type of incident requires coordination by appropriate specialists. It was important to HAFEN WIEN to choose a system that would allow the relevant specialist to coordinate the incident from his current location.

says Harald Lutz, Head of IT Systems Engineering, HAFEN WIEN.

After a short conceptual phase, CCA OnSite was deployed as Software as a Service (SaaS) within just three months and was put into production after a short trial period at the beginning of the year.