Seamlessly Organised: How CCA OnSite Makes Stations Safer, Cleaner, and More Customer-Friendly

Train stations are dynamic hubs through which thousands of people pass every day. Operators must maintain the highest standards of safety, service and cleanliness while ensuring smooth operations. But how can all these requirements be coordinated efficiently and without delay?

Enter CCA OnSite - a central platform that transparently documents incidents, enables direct communication and streamlines processes to keep all stakeholders in control.

Safety

Fast response when it matters most

Whether an elevator is stuck, a technical fault triggers an alarm, or a suspicious person is reported, stations need fast, informed decisions. CCA OnSite ensures that security-related incidents are logged immediately, made visible to authorised personnel and dealt with without delay.

• Immediate alerts – Incidents or emergencies are automatically logged and visible to all relevant teams. Targeted notifications and push messages are triggered based on incident categories.
• Real-time communication – Security teams, technical staff and control centres stay connected with instant updates.
• Full documentation – Every incident is logged in detail, ensuring accountability and providing valuable data for future analysis and legal evidence if required.

Service

Supporting passengers & optimising operations

A station is only as good as its service. CCA OnSite improves both operational efficiency and the passenger experience:

• Targeted assistance – When elevators malfunction, mobility-impaired passengers receive immediate, coordinated assistance.
• Structured complaint management – Passenger complaints are logged, tracked, and resolved efficiently.
• Lost and found tracking – Lost and found reports are centrally processed and seamlessly tracked.
• Optimised workforce coordination – Cleaning and service teams are deployed where they are most needed.

Cleanliness

A well-maintained station makes a lasting impression

A clean station is not only a sign of professionalism, it also has a direct impact on passenger satisfaction. CCA OnSite helps to efficiently maintain a spotless environment:

• Instant reporting – Problems such as spills or unclean areas are immediately logged and visible to cleaning teams in real time.
• Targeted action– Reports enable fast responses and help identify recurring problem areas.
• Transparent documentation – Completed cleaning tasks are recorded for quality control and continuous service improvement.

Everything at a Glance: Mobile Flexibility & Intuitive Use

The CCA OnSite mobile app allows staff to log incidents in the field, track progress and take immediate action. Its user-friendly interface ensures that security, cleaning and service teams can respond quickly and efficiently.

Smarter Station Management with CCA OnSite

Safety, service, and cleanliness are the pillars of a well-managed station. CCA OnSite provides a fully integrated solution that captures incidents in real time, optimises communication, and automates processes. The result? More efficient operations and a better passenger experience.